Training videos for window cleaning and house washing crews.

Day one

Everything a new flyer person needs on their first day: the two approved ways to leave a flyer on a door, what is never allowed, how the GPS tracker works, and how doors get counted against the 350 and 500 marks.

At the door

The knock from the homeowner's side of the door. Name drop, group rate, the mortar demo, the either-or question, then the fast close: count the windows now and knock on the back door with the number.

At the door

The same pitch at pace, ending with the scheduled close: take a name and number, tell them the office reaches out in a couple of days, and set the “if you like the price, schedule us” frame.

Practice

Four back-to-back run-throughs of the full pitch. Use it to memorize the flow: shadow it out loud until you can do the whole door without looking.

The close

The full close on a house wash: walking the house and pointing at what comes out, before-and-after photos, the $899 anchor and $599 group rate, the availability call to the office, the agreement initials, and the 25% deposit.

Window cleaning

Every exterior pane hand polished, screens pulled and brushed, frames wiped. Also why the water-fed pole most companies use leaves streaking on the glass.

House washing

Brick or stucco in the bidding software, how the square footage sets the price, what the wash takes off the walls, and the expectations to set before you give a number.

Set expectations

Mold, algae, lichen and moss come off. Hard water stains do not. Point at both on the wall while you are standing there, so nobody is surprised after the job.

Driveways

Treat the grass with a neutralizing agent first, then pressure wash the whole driveway, the front walkway and the porch. Says plainly where the job starts and stops, so the bid matches the work.

Set expectations

Rust stains and oil stains stay. Only organic staining, mold, algae, lichen and dirt, comes off. Saying it at the estimate keeps the callback off your calendar.

Counting

What counts as one pane and what counts as two, from double hung windows to the long skinny ones, with the count walked out loud on a real house.

Counting

A full walk-around counting all five categories: panes, French panes, screens, tracks and solar screens. Grab paper, tally along, and check your numbers against the count at the end.

Practice

A second house, counted out loud category by category, including when a missing screen becomes a track.

Practice

A short, easy house to warm up on before you count a bid that matters.

On the job

The lead tech's three-point walkthrough before the first window is touched: confirm the work order and price, walk the house for pop seals, scratches and cracks, and state the two goals.

On the job

The review and referral ask while the screens go back in: five stars that name the techs, and the free-cleaning nominee story that earns three names and numbers.

Technique

A full, uncut window cleaning job from start to finish. Watch the order of operations and the pace.

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